Appointment-led work, with the history attached.

How the work runs

The path this business already walks.

Written for Salons, barbershops, nail studios, beauty studios, spas and wellness practices that run on booked appointments rather than one-off projects.

Steps marked for approval wait for a person. Andiamo SMB is not yet offered to customers; the parts each step leans on, and how far along they are, are listed further down.

1. Menu

   The services and the hours decide what can be booked

   Appointment work starts from two lists: the services offered, each with its own length, and the hours each team member works. A booking page reads both, so a client picks a service and a time rather than opening a conversation. Holding those lists as a maintained catalogue that proposals and invoices also draw from is planned, and so is describing a quiet Tuesday or a holiday once instead of declining requests one at a time.

2. Request

   The client picks a service and a time, not a conversation

   A client choosing from a booking page is choosing a service with a known length against a person with known hours, which is why this work can be booked without anyone replying. The request arrives against the team member who offers it and lands on the client's record rather than in a separate diary. Keeping those bookings in step with the team's calendar is planned.

3. Confirm

   Whether someone turns up is settled over text

   In this trade the deciding conversation is a text message, not an email. A client can confirm or cancel by replying to one, and the booking updates from the reply. The whole thread sits in one timeline on their record, so the next person to open it sees what was already agreed. Automatic replies stay switched off, and replying from the timeline is not built yet.

4. In the chair

   What was done is worth more than that it happened

   A repeat client's record is the formula, the pressure, the shade, the thing they said they hated last time. That is the part usually kept in a notes app or on paper, and the part that walks out of the door when a team member leaves. A spoken update after the appointment becomes proposed changes to the record that wait for a person to apply or reject them; the review screen for those is not built yet.

   Human approval
5. Payment

   The payment belongs to the visit, not to a separate terminal

   Raising the invoice against the appointment keeps the money and the record of what was done in one place, and the client can pay it by card or see their payment history and any published forms by signing in with an emailed link. Connecting a payment account and emailing invoices are still being built.

6. Rebook

   The next visit is the whole business model

   A colour every six weeks, a massage every month, a fill every three: the revenue is in the return, and the gap between visits is the thing to notice. Preparing appointment confirmations and payment reminders for a person to release, and queueing follow-up drafts for approval, is where this is heading. The drafts exist in development; releasing them is planned.

   Human approval